Excellent customer service is at the centre of everything we do. Travel management can be complex and highly detailed. For both the traveller and manager it can also be highly stressful, particularly when there are problems.
We put our success, our customer satisfaction ratings and our customer retention down to the customer service we deliver; day in and day out.
We can only do that because we employ experienced staff, have a programme of continuous on the job training and have high staff satisfaction ratings. We appoint a dedicated Account Manager to each Corporate Account. Their job is to oversee your programme, make recommendations and implement the strategies agreed with you, monitor compliance and be your first line of call for any urgent or out of the ordinary requests. These are backed up by our team of experienced ‘Traders’, Hotel Specialists used to leading complex negotiations with hotel groups.
We also appoint specific members of our experienced reservations team to handle telephone bookings; they will advise your travellers on how to get the best from your policy, avoiding frustration and misunderstanding.
But don’t take our word for it. Visit us and see our teams in action for yourself. Contact us.
“Hotelscene go the extra mile. If a hotel cannot be booked at the EDS rate or lower they pick up the phone and call the hotel directly.”
Business Travel Analyst
EDS
